[] (; ) a system in which a business aims to develop a good relationship with customers, for example by keeping information about their needs, in order to sell as many goods or services as possible and keep customers satisfied; software that helps businesses do this顾客关系管理 ; 顾客关系管理软件◆Customer relationship management has become a top priority for companies seeking a competitive advantage in today's economy.顾客关系管理在今天的经济环境中已成为公司寻求竞争优势的当务之急。◆The software company is the market leader in CRM.这软件公司是顾客关系管理软件的市场领导者。◆CRM solutions/software顾客关系管理解决方案／软件▸ˌcustomer reˈlationship ˌmanager